Samsung Television Error Codes

Complete Samsung Television Guide

This guide explains all Samsung Television error codes (CH series) with simple troubleshooting steps to help you identify and fix common issues safely before calling a technician.

101
Network Failure
  • Restart router and TV.
  • Check WiFi signal strength.
  • Reconnect network settings.
  • Try Ethernet cable connection.
107
DNS Issue
  • Change DNS to Google (8.8.8.8).
  • Restart router.
  • Forget and reconnect WiFi.
  • Reset network settings.
1100
Internet Timeout
  • Check internet speed.
  • Restart modem/router.
  • Reconnect WiFi network.
  • Try wired connection.
107-1
WiFi Authentication Failed
  • Re-enter WiFi password.
  • Restart router.
  • Forget network and reconnect.
  • Check router security settings.
1080
Weak Signal Detected
  • Move TV closer to router.
  • Remove interference devices.
  • Restart network equipment.
  • Use Ethernet cable if possible.
102
Smart Hub Error
  • Reset Smart Hub.
  • Update TV firmware.
  • Sign out and sign in again.
  • Reinstall Smart Hub apps.
116
App Server Error
  • Check internet connection.
  • Restart TV.
  • Clear app cache.
  • Try again later (server issue).
152
Smart Hub Crash
  • Restart Smart Hub.
  • Update firmware.
  • Reset Smart Hub settings.
  • Reinstall apps.
301
Smart Hub Initialization Error
  • Power cycle TV.
  • Reset Smart Hub.
  • Check firmware update.
  • Factory reset if needed.
315
App Installation Failed
  • Check storage space.
  • Restart TV.
  • Update Smart Hub.
  • Reinstall app.
5000
System Error
  • Restart TV completely.
  • Unplug for 5–10 minutes.
  • Check firmware update.
  • Perform factory reset.
6000
Panel Control Failure
  • Check display cable connection.
  • Restart TV.
  • Inspect main board.
  • Replace panel if necessary.
6001
Display Driver Failure
  • Restart TV.
  • Check firmware update.
  • Inspect T-CON board.
  • Replace driver board if needed.
6010
Main Board Communication Error
  • Power cycle TV.
  • Check internal cable connections.
  • Inspect motherboard damage.
  • Replace main board if needed.
4005
HDMI Handshake Error
  • Reconnect HDMI cable.
  • Switch HDMI port.
  • Restart both devices.
  • Use certified HDMI cable.
701
HDMI CEC Communication Error
  • Disable/enable HDMI-CEC.
  • Reconnect HDMI devices.
  • Restart TV and devices.
  • Update firmware.
409
No Signal Detected
  • Check HDMI or antenna connection.
  • Switch input source.
  • Restart external device.
  • Rescan channels.
201
Firmware Update Failure
  • Check internet connection.
  • Retry update.
  • Use USB update method.
  • Do not turn off TV during update.
202
Firmware Rollback Failure
  • Restart TV.
  • Reinstall firmware.
  • Use USB recovery method.
  • Factory reset if needed.
210
Software Corruption Detected
  • Perform factory reset.
  • Reinstall firmware update.
  • Check storage integrity.
  • Contact service if persistent.
801
Service Unavailable
  • Check internet connection.
  • Try again later.
  • Restart TV.
  • Reset Smart Hub.
404-1
Streaming Service Unavailable
  • Check app server status.
  • Restart app.
  • Restart TV.
  • Reinstall streaming app.
503
Server Overload Error
  • Wait and retry later.
  • Check internet connection.
  • Restart app.
  • Switch streaming service.
E5
Temperature Detection Fault
  • Allow unit to reach proper freezing temperature.
  • Check freezer environment stability.
  • Ensure pint is pre-frozen correctly.
  • Restart after 10–15 minutes.
9999
Unknown System Fault
  • Power cycle TV.
  • Disconnect all external devices.
  • Check firmware update.
  • Contact service center.

Frequently Asked Questions


Why does my Samsung Television show ERR or system error messages?
ERR usually indicates a system fault such as firmware corruption, signal interruption, power fluctuation, or internal board communication error. Turn off the TV, unplug it for a few minutes, then restart. Check HDMI connections, antenna input, and power stability.
Why does my Samsung Television stop working or freeze during use?
This is often caused by software glitches, overheating protection, unstable apps, or system overload. Power cycle the TV, ensure proper ventilation, and update firmware if available.
Why does my Samsung Television not turn on?
Check the power outlet, remote batteries, power cable, and wall socket. Ensure the standby light is active. If unresponsive, unplug the TV for a few minutes and try again.
Why does my Samsung Television lose picture or sound intermittently?
This may be caused by HDMI handshake issues, weak signal, faulty cables, or external device errors. Check input sources, replace HDMI cable, and restart connected devices.
Why does my Samsung Television show a blank or black screen?
A black screen may be caused by backlight failure, incorrect input source, or loose HDMI connection. Check brightness settings and test different inputs.
Why does my Samsung Television show no signal?
Ensure antenna or HDMI device is properly connected. Rescan channels or switch input source. Restart both TV and external device.
Why does my Samsung Television make unusual buzzing or clicking sounds?
Unusual sounds may come from power supply, backlight inverter, or internal components under load. If persistent, turn off the TV and check for overheating or dust buildup.
Why does my Samsung Television restart randomly?
Random restarts may be caused by unstable power supply, firmware issues, or main board faults. Try a power reset and check for software updates.
Why does my Samsung Television show distorted picture or lines on screen?
This may indicate T-Con board issues, loose ribbon cables, or panel damage. Test different inputs and restart the TV before considering repair.
How do I reset my Samsung Television system messages?
Unplug the TV from power for 5–10 minutes, then plug it back in and restart. This clears temporary system errors and refreshes internal settings.
Why is my Samsung Television running slowly or lagging?
This may be caused by too many running apps, low storage, or outdated firmware. Close unused apps and update the system software.
When should I service my Samsung Television?
Service is recommended if the TV fails to turn on, shows persistent error messages, has no display, or suffers from hardware-related issues such as backlight or board failure.
Important: Samsung Television system messages are designed to protect internal components such as the power board, display panel, and main board. If issues continue after troubleshooting, stop using the TV and contact an authorized Samsung service center for repair.