Samsung Washer Error Codes

Complete Samsung Washer Guide

This guide explains all Samsung Washer error codes (CH series) with simple troubleshooting steps to help you identify and fix common issues safely before calling a technician.

4E / 4C
Water Supply Problem
  • Check water tap is fully open.
  • Inspect inlet hose for blockage.
  • Clean inlet filter screen.
  • Check water pressure.
4E2
Water Inlet Valve Error
  • Check inlet valve filter.
  • Inspect valve wiring.
  • Test water supply pressure.
  • Replace valve if needed.
4E3
Water Fill Timeout
  • Check water pressure level.
  • Inspect inlet hose kink/blockage.
  • Clean inlet screen filter.
  • Restart cycle.
4C1
Cold Water Supply Error
  • Check cold water tap.
  • Inspect hose connection.
  • Ensure no freezing or blockage.
  • Reset washer.
5E / 5C
Drainage Issue
  • Clean drain filter.
  • Check drain hose for clogging.
  • Inspect pump operation.
  • Reset machine.
5E2
Drain Pump Abnormality
  • Inspect drain pump motor.
  • Check wiring connection.
  • Remove debris from pump.
  • Replace pump if needed.
5C1
Drain Timeout Error
  • Clean drain hose thoroughly.
  • Check pump for blockage.
  • Ensure proper installation height.
  • Restart cycle.
3E
Motor Error
  • Turn off machine for 10 minutes.
  • Check motor wiring.
  • Inspect drum movement.
  • Replace motor if needed.
3C
Motor Overload Detected
  • Reduce laundry load.
  • Check drum blockage.
  • Inspect motor condition.
  • Restart machine.
3E2
Motor Hall Sensor Failure
  • Check hall sensor wiring.
  • Inspect rotor movement.
  • Test sensor signal.
  • Replace sensor if faulty.
3E3
Motor Stuck / No Rotation
  • Check drum for obstruction.
  • Inspect motor shaft.
  • Reduce load size.
  • Replace motor if required.
UE / UB
Unbalanced Load
  • Redistribute clothes evenly.
  • Avoid single heavy items.
  • Reduce load size.
  • Restart cycle.
dE / DC
Door Issue
  • Ensure door is fully closed.
  • Check latch mechanism.
  • Inspect door switch.
  • Replace lock if needed.
dC1
Door Lock Failure
  • Check door latch.
  • Inspect wiring connection.
  • Test lock mechanism.
  • Replace door lock.
bE
Button Stuck Error
  • Clean control panel.
  • Check stuck buttons.
  • Disconnect power briefly.
  • Replace panel if needed.
dS
Door Sensor Error
  • Inspect door sensor alignment.
  • Check wiring connection.
  • Clean latch area.
  • Replace sensor if faulty.
tE
Temperature Sensor Failure
  • Check thermistor wiring.
  • Inspect heating system.
  • Test sensor resistance.
  • Replace sensor if needed.
HE / 6E
Heating Error / Relay Fault
  • Check heating element.
  • Inspect relay connection.
  • Test wiring continuity.
  • Replace heater if faulty.
HC2
Heating Sensor Issue
  • Inspect heater sensor.
  • Check wiring harness.
  • Test resistance levels.
  • Replace sensor if needed.
tC
Temperature Control Error
  • Check temperature sensor.
  • Inspect control board.
  • Restart machine.
  • Replace sensor if required.
9E1
Power Supply Issue
  • Check outlet voltage.
  • Inspect power cord.
  • Reset machine.
  • Call electrician if unstable.
9E2
Low Voltage Detected
  • Use stable power supply.
  • Avoid extension cords.
  • Check breaker box.
  • Restart unit.
EE
EEPROM Data Error
  • Reset machine.
  • Check control board.
  • Inspect firmware corruption.
  • Replace PCB if needed.
2E
Internal System Error
  • Power reset unit.
  • Check PCB board.
  • Inspect wiring connections.
  • Replace control board if needed.
AC / AE
Communication Error
  • Check wiring between boards.
  • Reset system.
  • Inspect connectors.
  • Replace PCB if needed.
AC6
Inverter Communication Error
  • Check inverter wiring.
  • Inspect control board.
  • Reset machine.
  • Service required if persistent.
E5
Temperature Detection Fault
  • Allow unit to reach proper freezing temperature.
  • Check freezer environment stability.
  • Ensure pint is pre-frozen correctly.
  • Restart after 10–15 minutes.
OF
Demo Mode Active
  • Exit demo mode via control panel.
  • Hold start + temp buttons.
  • Restart machine.
  • Reset settings if needed.
999
Unknown System Fault
  • Power reset washer.
  • Disconnect all power.
  • Check wiring connections.
  • Call technician if persistent.

Frequently Asked Questions


Why does my Samsung Washer show ERR or system error messages?
ERR usually indicates a system fault such as water supply issues, drainage failure, sensor malfunction, motor error, or communication issues between control boards. Turn off the washer, unplug it or switch off the breaker for a few minutes, then restart. Check water inlet, drain hose, and power stability.
Why does my Samsung Washer stop mid-cycle?
This is often caused by unbalanced load detection, overheating protection, drainage problems, or power interruption. Pause the cycle, redistribute laundry evenly, check water flow, and restart after a short break.
Why does my Samsung Washer not turn on?
Check the power outlet, breaker, fuse, and power cord connection. Ensure the door is fully closed, as the safety lock prevents operation if not engaged. Perform a power reset if unresponsive.
Why does my Samsung Washer not spin properly?
This may be caused by unbalanced load, motor issues, or drum obstruction. Redistribute clothes evenly, reduce load size, and check for foreign objects inside the drum.
Why does my Samsung Washer make unusual noises?
Noise may come from foreign objects inside the drum, worn bearings, loose parts, or pump obstruction. Stop the cycle and inspect the drum and filter before restarting.
Why does my Samsung Washer leak water?
Leaks are often caused by loose hose connections, damaged door seals, clogged detergent drawer, or pump issues. Check all hoses and clean the detergent compartment.
Why does my Samsung Washer not drain water?
This is usually due to clogged drain filter, blocked hose, or pump failure. Clean the drain filter, check the hose for blockages, and restart the cycle.
Why does my Samsung Washer not fill with water?
Check water taps, inlet hoses, and filters. Low water pressure or blocked inlet screens can prevent proper filling.
Why does my Samsung Washer display unbalanced load warning?
This happens when clothes are unevenly distributed. Pause the cycle, rearrange laundry evenly, and restart the wash program.
How do I reset my Samsung Washer system messages?
Turn off the washer, unplug it or switch off the breaker for 5–10 minutes, then restart. This clears temporary system errors and resets control functions.
Why does my Samsung Washer vibrate excessively?
Excessive vibration is usually caused by uneven flooring, unbalanced load, or shipping bolts not removed. Level the washer and redistribute clothes properly.
When should I service my Samsung Washer?
Service is recommended if the washer repeatedly stops mid-cycle, shows persistent error codes, fails to drain or spin, or has mechanical or motor-related issues.
Important: Samsung Washer system messages are safety features designed to protect internal components such as the motor, pump, sensors, and control board. If issues persist after troubleshooting, stop using the appliance and contact an authorized Samsung service center for repair.